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Terms and conditions of use

1. GENERAL PROVISIONS
www.protectii-moto.ro is property of S.C. WEBEXPERT-SOLUTIONS S.R.L. and its use implies acceptance of the terms and conditions below. The terms and conditions settle the conditions and state the rights and obligations of both the seller (provider) and the user and customer (consumer, buyer). S.C. WEBEXPERT-SOLUTIONS S.R.L. is the seller and operator of the online operations; it is organized under the laws of the Romanian state, based in Bucharest, Str. Baiculesti nr. 21, zip code 013192, taxpayer identification number 34270696, Registered with the Trade Register under no. J40/3516/2015.

For contact information, please see the contact section on our website.
Any relationship established by purchasing products or services through www.protectii-moto.ro website is governed by and construed in accordance with the laws of Romania and the user and customer agree to submit to the exclusive jurisdiction of the competent authorities of Romania. Every product or service offered through this website is aimed at natural persons who purchase them for their own purposes, not for resale. S.C. WEBEXPERT-SOLUTIONS S.R.L. has no obligation or liability resulting from the successive resale of products and/or services through www.protectii-moto.ro website, by purchasers who do not have the company’s agreement for this purpose.
The relationship between the parties is governed by the Romanian law on consumer protection (G.O. no. 21/1992), the e-commerce law (Law no. 365/2002) and the ordinance on consumer protection concerning the conclusion and performance of long-distance agreements (G.O. no. 130/2000).

2. DEFINITIONS 

Site/Domain – an area of a computer system, owned by the seller for the purpose of data processing, storing or transfer, which contains all the information, that can be visited, viewed or otherwise accessed through the use of digital equipment. 
Long-distance agreement – an agreement for the supply of goods and services concluded between a trader and a customer as part of a selling system organized by the trader, which uses exclusively, before and after the completion of the contract, one or more long-distance communication techniques. 
Completion of the contract – the order submitted by the customer is a legally binding document, provided it is confirmed and accepted by the seller. After the seller accepts the order, the parties conclude a legally binding agreement, with rights and obligations on both sides, as they are defined by the contract or the terms and conditions of this website, which are an integral part of the agreement. 
Seller (provider) / Trader – a legal person who, in performing the agreements covered by the contractual terms and conditions, acts within their commercial activity and who – either directly or through other natural or legal persons – delivers goods or services to the customer.
Customer (Consumer, Buyer) – an individual who has or gains access to the site content and service through e-communication or under a User Agreement concluded with S.C. WEBEXPERT-SOLUTIONS S.R.L., and who, in performing the agreements covered by the contractual terms and conditions, acts for purposes outside their commercial, industrial, production, craft or liberal activity. 
User – a natural or legal person who has or gains access to the site content through e-communication or under a User Agreement concluded with S.C. WEBEXPERT-SOLUTIONS S.R.L. 
Service – e-commerce service conducted exclusively on the publicly available sections of the website, in the sense that the customer is offered the possibility to contract products by using exclusively electronic means, including other long-distance communication means (i.e. telephone), used for data processing, storing or transfer. 
Document – these Terms and Conditions
Terms and conditions – the contractual agreement between the seller and the customer, in accordance with the terms and conditions shown in this section. The customer accepts the terms of the agreement when submitting the order – an order that becomes legally binding once the purchase agreement is concluded. The customer undertakes to take note of these conditions, which are considered to have been accepted once the order is submitted to the seller. One can renounce the contract in accordance with the legal provisions on long-distance agreements.

3. THE WEBSITE OPERATOR
The operator of the www.protectii-moto.ro website is S.C. WEBEXPERT-SOLUTIONS S.R.L., Str. Baiculesti nr. 21, post code 013192, Bucharest, with the following tax information: 34270696, J40/3516/2015.

4. SITE USAGE / GENERAL POLICY 
This Document sets out the terms and conditions for the usage of the site/content/service by the user or customer, in case the latter does not have another valid usage agreement concluded with S.C. WEBEXPERT-SOLUTIONS S.R.L.. 
The service can be accessed exclusively by accessing the public website www.protectii-moto.ro
The site/content/service allows viewing and downloading the materials on www.protectii-moto.ro solely for personal, non-commercial use, only if they do not conflict with the provisions of the terms and conditions and imply the user’s or customer’s adherence to these terms and conditions, unless the respective content has distinctly formulated conditions of use. The partial reproduction of the materials is allowed if clearly stating the source; in case of reproducing a more significant part, one must contact us at office@protectii-moto.ro, for a prior written consent. The information on the website is meant for information purposes only and shall be treated as such. Any use outside the terms and conditions hereby provided, without S.C. WEBEXPERT-SOLUTIONS S.R.L.’s prior written consent, is strictly prohibited; it shall be deemed intellectual property theft, and involves accountability to the laws that protect them. 
In case S.C. WEBEXPERT-SOLUTIONS S.R.L. grants the customer/user the right to use a certain content as described in a distinct user agreement, content to which the user has or gains access as a result of such agreement, this right extends exclusively to the particular content defined in the agreement, only during its existence on the site or for the period defined in the agreement, under the conditions defined in the agreement, if any, and does not represent a contractual commitment on the part of S.C. WEBEXPERT-SOLUTIONS S.R.L. for the respective user, customer or any third party who has/gains access to the transferred content, by any means, and who could be or is prejudiced in any way from this content, during or after expiry of the user agreement. 
No content transmitted to the user or customer, by any means of communication (electronic, by phone etc.), or obtained by accessing, visiting and/or viewing the site does not represent a contractual obligation on the part of S.C. WEBEXPERT-SOLUTIONS S.R.L. and/or the particular employee who mediated the transfer of content, if any, to the respective content. 
By using the site/content/service, the user or customer is solely responsible for all activities deriving from its usage. The user/customer is also liable for any material, intellectual, electronic or other damage to the site, content, service, to S.C. WEBEXPERT-SOLUTIONS S.R.L. or to any third party S.C. WEBEXPERT-SOLUTIONS S.R.L. has signed contracts with, in accordance with the Romanian legislation in force. 
In case the user or customer does not agree to and/or does not accept and/or revokes approval for the terms and conditions, they may contact S.C. WEBEXPERT-SOLUTIONS S.R.L. or use the links in the content received from S.C. WEBEXPERT-SOLUTIONS S.R.L. to this purpose. Thus:
1. They give up: access to the service, other services provided by S.C. WEBEXPERT-SOLUTIONS S.R.L. through its site, receiving the company’s newsletters and/or communications of any kind (electronic, by phone etc.), without any further guarantee from S.C. WEBEXPERT-SOLUTIONS S.R.L..
2. S.C. WEBEXPERT-SOLUTIONS S.R.L. will erase all related data from its database, without any further obligation to any party against the other, or without any party claiming damages from the other.
At any time, the customer/user can go behind his decision to agree on and/or accept the terms and conditions, as available at that particular time. 
The customer cannot revoke the consent given for the terms and conditions during the period of a contract or until he pays the equivalent of all outstanding contracts with S.C. WEBEXPERT-SOLUTIONS S.R.L..
If the Customer has paid the equivalent of all outstanding contracts with S.C. WEBEXPERT-SOLUTIONS S.R.L., and decides to revoke the consent given for the terms and conditions during an order, S.C. WEBEXPERT-SOLUTIONS S.R.L. will cancel the respective order without any further obligation to a party against the other, or without any party claiming damages from the other. 

User’s account
As a user of www.protectii-moto.ro, you have the possibility to create an account. 
Upon registering on our website, you are required to provide true, accurate, current and complete information about yourself. Otherwise, your access to this site can be restricted for a limited or unlimited period. You are not obliged to provide this information; however, your refusal involves the impossibility to place an order. 
Please keep in mind that you are solely responsible for maintaining the confidentiality and security of your own account. You are also solely responsible for all the activity that occurs via or in connection with your account, and you agree to immediately notify S.C. WEBEXPERT-SOLUTIONS S.R.L. of any unauthorized use of your account or any other breach in security. S.C. WEBEXPERT-SOLUTIONS S.R.L. will not be held responsible for the damage arising from the unauthorized use of your account. 

Fraud
The attempts of unauthorized access to the site, including but not limited to any attempt to access the personal data of another user, to modify the content of www.protectii-moto.ro or to affect the performance of the server it runs on, will be considered fraud attempts and will be reported to the competent authorities, leading to criminal investigation against the one(s) who attempted it. 

Communication
Opinions or comments containing abusive or inappropriate language will be removed from the site or ignored. The seller is free to manage the information received without having to provide justifications for it.

Contact
S.C. WEBEXPERT-SOLUTIONS S.R.L. publishes on its website complete and accurate information for identification and contact by customer or user. By using the contact form or the service on the site, the user or customer allows S.C. WEBEXPERT-SOLUTIONS S.R.L. to contact them through any available means, including electronic ones.
Partial or total completion of the contact form and submitting it does not represent any commitment on the part of S.C. WEBEXPERT-SOLUTIONS S.R.L. to contact the user or customer. 

5.DELIVERY
Delivery is available for the following countries: Romania, Austria, Belgium, Bulgaria, The Czech Republic, Croatia, Denmark, Estonia, Finland, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, UK, the Netherlands, Poland, Portugal, Slovakia, Slovenia, and Sweden. 

Delivery methods for Romania
a. by Courier 


Delivery methods for the countries mentioned above, except Romania
a. by Courier, CPT, Door-to-door
The courier will attempt delivery twice to the delivery address mentioned in the order completion page. In case the order fails to be delivered, the parcel will be returned to S.C. WEBEXPERT-SOLUTIONS S.R.L. and the order will be cancelled. The customer is to bear the cost of a new delivery, regardless of the value of the products ordered. 
CPT or “Carriage paid to” delivery implies the following: 
The Seller pays for the shipping of the products to the agreed destination. The risks of loss or damage to the goods, as well as any other additional costs due to events occurring after the goods have been delivered to the carrier are transferred from the seller to the buyer once the goods have been handed over to the carrier. 

Unless S.C. WEBEXPERT-SOLUTIONS S.R.L. and the customer specifically agree otherwise, S.C. WEBEXPERT-SOLUTIONS S.R.L. does not assume the risks and responsibilities associated with the products ordered, from the moment they are handed over to the internal shipping provider.
The details of delivery – including but not limited to delivery time – do not represent a contractual commitment on the part of S.C. WEBEXPERT-SOLUTIONS S.R.L., without any party claiming damages from the other, in the event one party can be or is prejudiced in any way as a result of their violation. In case the deadlines for delivery and/or order initiation cannot be met, S.C. WEBEXPERT-SOLUTIONS S.R.L. will inform the customer of the estimated time for the completion of delivery.
For courier delivery, in case the customer is not found at the mentioned address within the agreed timeframe, our courier will return for a second time, after he manages to get in contact with the customer. If the order fails to be delivered again, the order will be cancelled and the parcel will be returned to S.C. WEBEXPERT-SOLUTIONS S.R.L.. The customer shall bear the costs of a new delivery, regardless of the value of the products ordered. In this case, the delivery address for the package will be confirmed with a S.C. WEBEXPERT-SOLUTIONS S.R.L. customer advisor, only by written e-mail. 

6.THE RIGHT TO UNILATERAL TERMINATION. RETURN POLICY
“The Customer has the right to unilaterally terminate the long-distance contract, without penalty and without giving any reason, within 10 working days of receipt of product or, for services contracts, within 10 working days of closing the contract. The only costs that can be charged to the customer are the direct costs for returning the goods”, according to G.O. no. 130/2000.
The customer is obliged to notify S.C. WEBEXPERT-SOLUTIONS S.R.L. of his intention to return the purchased products by written communication at: office@protectii-moto.ro, within maximum 10 working days of receipt of the goods and/or services. 
The goods must be returned in the same condition in which they were delivered (in original packaging, with all documents that accompanied them). By opening the individual packages in which the ordered goods were delivered, you agree to these terms of use and that the ordered products meet your requirements.

We return the equivalent value of the returned goods within maximum 30 days of the termination of the contract in writing. The value of additional services, including but not limited to the shipping of goods, paid by the customer, will not be subject to refund. In all cases, the costs of refund/re-ship will be borne by the customer. 

7. HANDLING COMPLAINTS/SUGGESTIONS/ INQUIRIES
In case of side effects/adverse reactions to products, you are kindly asked to notify S.C. WEBEXPERT-SOLUTIONS S.R.L., describing your problem in detail, for an as accurate and relevant evaluation as possible by producing company.

Product warranty
The warranty conditions are in accordance with Law No. 449/2003 and G.O. no. 21/1992. When requesting the warranty, one must present the faulty product in the original package, together with the corresponding accessories, a copy of the invoice and the original warranty certificate. Should the products arrive unaccompanied by such documents, the products may be returned to the applicant/sender without returning the guarantee.

 
8. DISPUTES
Any dispute arising between S.C. WEBEXPERT-SOLUTIONS S.R.L. and other party is subject to amicable settlement. In case this method does not lead to a compromise, the authority lies with the Romanian courts of law.

9. TERMINATION
S.C. WEBEXPERT-SOLUTIONS S.R.L. reserves the right to terminate the website activity without prior notice.

10. OBSERVING LEGAL PROVISIONS
This document and the use of www.protectii-moto.ro website are governed by the Romanian law and are subject to the exclusive jurisdiction of the Romanian courts of law. Any legislative change affecting the provisions contained herein in any way is outside the control of S.C. WEBEXPERT-SOLUTIONS S.R.L., but its observance is absolutely mandatory. 

11. OTHER TERMS
The Terms and Conditions of use set forth in this document represent the Contract between you and S.C. WEBEXPERT-SOLUTIONS S.R.L., a contract that you have to accept and observe in order to be able to use our online services, available on www.protectii-moto.ro website. 
The Terms and Conditions in this Contract substitute any prior written or verbal agreements between the website user and S.C. WEBEXPERT-SOLUTIONS S.R.L.. 
S.C. WEBEXPERT-SOLUTIONS S.R.L. reserves the right to make any changes to these provisions, as well as any changes to the site/its structure/the service, including modifications that may affect the site and/or any other content, without prior notice to the user or customer.
S.C. WEBEXPERT-SOLUTIONS S.R.L. cannot be held responsible for any errors that may appear on the site for any reason, including due to changes, settings etc. that are not made by the site administrator.